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Be Aware of Fraudsters

  • Never click on provided text or email links in any fraud alert you receive.
  • Never share your online or mobile banking Password. CME would never ask for this information.
  • Never share your online or mobile banking username unless you have initiated the outreach to CME and know with 100% certainty that you are speaking with a CME representative.
  • Do not respond to requests for personal or financial information like your Debit or Credit Card Number, your PIN number, or your Social Security Number.
  • If you receive a suspicious text, email, or phone call, contact CME to confirm this communication is legitimate.
  • If you believe you have responded to a fraudulent text or email or provided someone with your personal information, please contact CME immediately so we can help secure your membership.

Member Care Center: 614-224-8890 Toll-Free: 888-224-3108

Equifax Cybersecurity Breach

In light of the recent security breach with credit monitoring company Equifax, we want to ensure our members that CME takes every precaution to make sure your financial and personal information is safe and protected. A few tips and reminders for protecting your sensitive information:

  • Monitor your accounts closely through Online Banking or Mobile Banking. If you notice any suspicious activity, please contact us immediately.
  • Set up alerts on transactions through Online Banking for additional security and monitoring. Alerts can be set up for balances, transactions, messages, documents and more! Be sure to log into online banking and set up all types of alerts that will go directly to you!
  • Be on the lookout for fake emails and websites regarding Equifax (also known as phishing scams).
  • Reset your account passwords, PINS, and other logins for all your financial accounts.

Reminder: You have Zero Liability. Policies go beyond the requirements of federal law, which limit individuals’ out-of-pocket expenses to $50 if a credit card is lost or stolen and then used fraudulently. As the name implies, zero liability policies mean that members pay nothing if their cards or account information are stolen and used fraudulently.

Member card account activity is monitored 24 hours a day, 7 days a week for suspicious activity.

Internet Fraud

Phishing typically involves a bogus e-mail message that seeks to look or sound legitimate—using official sounding language, or graphics and logos from a trusted organization—in an attempt to entice e-mail recipients to provide personal financial details, such as account information, credit card and Social Security numbers.

Take some simple precautions:

  • Never respond to an unsolicited e-mail that asks for personal financial information.
  • Report anything suspicious to the proper authorities. Alert the credit union or government agency identified in the suspect e-mail through a web address or telephone number that you know is legitimate.
  • Contact the Internet Crime Complaint Center at, a partnership between the FBI and the National White Collar Crime Center. If you think you have received a phishing e-mail or have been directed to a phishy-looking website.
  • Do not respond to text messages that require personal or financial information. Report text message directly to CME.

*Please note a recent phishing scam regarding a CME data breach. CME will not ask members to click a hyperlink via email.

Additional Security Resources


Preventing ID Theft

Our financial education offerings empower learners to make smart, informed decisions.

Learn More

Protecting Your Identity Tips

For over 60 years, we’ve helped thousands get on track toward a strong financial future.

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CME Credit Comfort Powered by Savvy Money

Register for this free service to understand your current credit score. Simply log into online banking and click Credit Score. Answer four quick enrollment questions and see your score!

Download Q&A Login Now

Opt-out Services

“Opting out” can help decrease the number of offers you receive, and your chances of a solicitation resulting in identity theft:

Direct Marketing Association
Mail Preference Services
PO Box 643
Carmel, NY 10512

National Do Not Call Registry
Federal Trade Commission
600 Pennsylvania Avenue, N.W.
Washington, DC 20580